Frequently Asked Questions
Everything you need to know before starting a custom apparel or merchandise project with us.
How do I get a quote?
Choose a print method on the home page, select your products, sizes, colours and quantities, then tell us about your artwork. We prepare a tailored quotation based on what you submit.
How long is a quotation valid?
Unless stated otherwise, quotations are valid for 14 days from the date of issue. Prices may change afterwards due to supplier pricing, exchange rates or availability.
Do I need to pay a deposit?
Yes. A 50% deposit of the total quoted amount is required before any design, sourcing or production work begins. The remaining 50% is payable on delivery or collection.
Which print methods do you offer?
Sublimation, Direct-to-Film (DTF), vinyl and embroidery. Each method suits different garments, artwork types and quantities, and our team will advise on the best fit.
What if I do not have a design yet?
Our studio can develop one with you. A design fee usually covers up to two reasonable rounds of revisions. Additional revisions or new concepts may attract a further fee.
What artwork files should I supply?
Supply accurate, complete, high-resolution files suitable for your chosen branding method, and make sure you are legally permitted to use them. We may recommend redrawing or reformatting artwork, which can attract a preparation fee.
Will the final product match my screen exactly?
Colours on screens can differ from printed or manufactured products, and minor variations occur between methods, materials, batches and suppliers. Request a physical sample if an exact colour match is critical.
How long does production take?
Timelines are estimates unless we confirm a guaranteed date in writing. Production begins once the deposit clears, all information is received and final artwork is approved.
Can I place an urgent order?
Urgent orders depend on production capacity and supplier availability, and must be accepted by us in writing. An urgent production fee may apply.
Can I return or exchange custom items?
Custom-designed, printed, embroidered or branded products cannot ordinarily be returned or exchanged for change of mind or incorrect sizes selected by the customer. Defective or incorrect items are remedied under our Terms and Conditions.
Do you deliver?
Yes. Delivery charges are not included unless stated in your quotation. Orders can also be collected in Gaborone once the full balance has been paid.
Can you brand garments I already own?
We can, at your risk. Hidden defects, coatings or treatments can affect results, so we encourage supplying extra units for production testing.